Brondell Customer Returns Policy and Information

1) Damaged and Defective - RA number required.

Customers should contact Brondell Customer Support directly with damaged or defective warranty or service issues. Call tags (pre-paid shipping) will only be issued by Brondell when product is damaged or defective at time of delivery.

The toll free number for Brondell Warranty and Customer Support is 1-888-542-3355

2) Returns - RA number required. Special Instructions below:

Advanced Toilet Seats & Bidet Products:

Due to governmental regulations and the hygienic nature of our products, Brondell can only accept customer returns on Swash, LumaWarm, & Breeza seats and bidet products that are unopened, unused, and re-sellable. Customer returns to Brondell will incur a 10% restocking and handling fee to offset our shipping, handling, and re-boxing costs. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise. Any returns must be initiated by customer within 30 days of purchase date.

Brondell will not accept for credit any customer returns on Swash, LumaWarm, & Breeza seats or bidet products that have been installed and/or used in any manner. For Warranty service, customers should contact Brondell directly for repair and/or replacement of any defective merchandise.

All other non-hygienic products:

Customer returns to Brondell will incur a 10% restocking and handling fee. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise. Any returns must be initiated by customer within 30 days of purchase date.

The toll free number for Brondell Warranty and Customer Support is 1-888-542-3355