Brondell Customer Returns Policy and Information
1) Damaged and Defective - RA number required.
Customers should contact Brondell Customer Support directly with damaged or defective warranty or service issues. Call tags (pre-paid shipping) will only be issued by Brondell when product is damaged or defective at time of delivery.
The toll free number for Brondell Warranty and Customer Support is 1-888-542-3355
2) Returns - RA number required. Special Instructions below:
Advanced Bidet Toilet Seats, Bidets, & Hygienic Products:
Due to governmental regulations and the hygienic nature of these products, Brondell can only accept customer returns on Swash Bidet Seats, Breeza and LumaWarm Toilet seats, and bidet products that are unopened, unused, and re-sellable. Customer returns to Brondell will incur a 10% restocking and handling fee to offset our shipping, handling, warehouse, and re-boxing costs. Products that are used or in un-sellable condition are subject to additional fees and/or non-credit for returned merchandise. Any returns must be initiated by customer within 30 days of purchase date.
Brondell will not accept for credit any customer returns on Swash bidet seats, Breeza and LumaWarm toilet seats or bidet attachments and bidet products that have been installed and/or used in any manner. For Warranty service, customers should contact Brondell directly for repair and/or replacement of any defective merchandise.
All other non-hygienic products:
Customer returns to Brondell will incur a 10% restocking and handling fee to offset our shipping, handling, warehouse, and re-boxing costs. Products must be in new and unused condition with original packaging intact. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise. H2O+ water filtration products including filters that have been used may not be returned as once water has been run through the filter, they are not re-sellable. Any returns must be initiated by customer within 30 days of purchase date.